At SkinBio, we aim to deliver your skincare products safely and on time.
We currently ship orders within the United States.
Order Processing Time :
Delivery Time :
Standard delivery takes 3–7 business days, depending on your location
Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances
Shipping Charges :
Shipping charges (if any) are calculated and displayed at checkout
Free shipping may be offered on selected orders or during promotions
Once your order is shipped :
You will receive a confirmation email/SMS with tracking details
You can track your shipment using the provided tracking link
Returns Policy :
We want you to be satisfied with your purchase.
Eligibility for Returns :
You may request a return within 30 days of delivery if :
The product is unused and unopened
The product is in original packaging
You have proof of purchase
Note: Due to hygiene and safety reasons, opened or used skincare products are not eligible for return.
To initiate a return :
Email us at info@skinbio.co
Share your :
Order ID
Product name
Reason for return
Images (if damaged or incorrect)
Our team will review and guide you with the next steps.
Once the returned item is received and inspected, we will notify you
Approved refunds will be processed within 7–10 business days
Refunds will be credited to the original payment method
Exchanges are allowed only for damaged, defective, or incorrect items
Exchange requests must be made within 48 hours of delivery
The following items cannot be returned :
Opened or used products
Gift cards
Customized or promotional items
Products marked as Final Sale
If you receive a damaged or wrong product :
Contact us within 48 hours of delivery
Attach clear images of the product and packaging
We will arrange a replacement or refund at no extra cost.
For shipping or return-related queries :
Email: info@skinbio.co
Phone: 818.222.9797
Address: 22263 Mulholland Hwy, Calabasas, CA 91302
SkinBio reserves the right to update this Shipping & Returns Policy at any time. Changes will be effective immediately upon posting.
22263 Mulholland Hwy, Calabasas, CA, 91302, United States
