Subtotal:
$58.00
Thank you for shopping at SkinBio. We want you to be completely satisfied with your purchase. This Returns & Refund Policy outlines how returns, exchanges, and refunds work for products purchased on skinbio.co (the “Site”).
Important: For hygiene and safety reasons, certain products (such as opened skincare creams, serums, masks, or personal care items) may not be eligible for return once opened.
If a product is defective, damaged, or incorrect, we will replace it or issue a refund.
Email us at: [your email address]
Include your:
• Order number
• Product name
• Reason for return
• Photos (if damaged/defective)
Our team will reply with return instructions and an RMA (Return Authorization) number.
Return shipping cost is the responsibility of the customer unless the item is defective, damaged, or was sent in error.
We recommend using a trackable shipping service. SkinBio is not responsible for returned items lost in transit.
Once we receive and inspect your return:
We’ll notify you about approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days.
Refunds will be issued to the original payment method used during purchase.
Exchanges are allowed if replacing with the same item only (e.g., wrong size or batch issue). Contact us first to confirm availability.
We’ll send a replacement or issue a full refund.
If your item arrives damaged, defective, or incorrect:
Contact us within 48 hours of delivery at [your email]
Include photos of the issue
We’ll send a replacement or issue a full refund.
If you have questions or need help with a return:
Email: [your email address]
Phone: [your phone number]
Address: [your business address]
We may update this policy occasionally to reflect legal requirements or business needs. Any updates will be posted on this page with a new Last Updated date.
22263 Mulholland Hwy, Calabasas, CA, 91302, United States